Thank you for visiting the Ruth Mastenbroek website.

Ruth Mastenbroek provides the content and products available on this website to you subject to the following terms and conditions. By using the Ruth Mastenbroek website, you acknowledge that you have read, understand and agree, without limitation, to be bound by these terms and conditions.
Acceptance of these terms and conditions does not affect your statutory rights.

Accuracy of information

We endeavour to be as accurate as possible when describing products on this website; subject to applicable law however, we do not warrant that product descriptions, colours or other content on this website are accurate or error-free.

Cancellations

If for any reason you wish to cancel your order prior to dispatch, you may do so by contacting us at info@ruthmastenbroek.com quoting your name and order number.

Complaints

If you are not happy with our products, service or any other aspects of our company please do not hesitate to contact us by email at info@ruthmastenbroek.com. We will endeavour to respond to all complaints within 5 working days.

Copyright

This website and all the images contained within it are protected by copyright and must not be duplicated in any way without written authorisation from Ruth Mastenbroek or her official representatives.

Governing law

By purchasing items from this website you are signifying your acceptance of the Terms and Conditions contained herein. These Terms and Conditions are governed by the laws of England and any disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

Limitations/ Exclusion of Liability

The user must bear the inherent risk associated with the use of the worldwide web. We will not be responsible for: any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website; incompatibility of the website with any of your equipment, software or telecommunications links.

We will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website.

Payment

All prices indicated for products available via the Ruth Mastenbroek website are including VAT and exclude any delivery charges.

Purchases

The products available from the Ruth Mastenbroek website are for personal use only and are not for resale. We will send you a confirmation email upon receipt of your order which will contain details of the order. Most major credit / debit cards are accepted. You confirm that the credit or debit card that is being used is yours. All credit/debit payments are subject to validation checks and authorisation by the card issuer. Upon receipt of your order, your account will be debited for the full amount. “Ruth Mastenbroek Fragrances” will appear on your credit card statement.

Privacy

We are committed to protecting your privacy and do not share customers’ personal details with third parties. Information is collected lawfully and in accordance with the Data Protection Act 1998. We do not exchange, rent, or sell your personal information to any third party.

The personal information collected is that given at the time of order and will be used simply to process your order. By using our website you agree that we may exchange information, including personal information, with other companies and organisations for security purposes (e.g. the prevention of credit card fraud).

Cookies

This site makes use of cookies (information stored on your computer) in order to maintain your shopping basket during the purchasing process. Disabling the use of cookies in your browser may prevent you from successfully completing a purchase.

Delivery

We are pleased to be able to offer international delivery on orders over £90, however please note that the shipping costs will vary depending on delivery location.

Please expect 2-3 days for delivery within the UK and 3-7 days outside of the UK.

During busy periods, delays may occur, but we will do our utmost to despatch promptly. Please ensure you enter the correct delivery address at the time of ordering. Additional charges will be incurred in the event of redelivery to the correct address.

Ruth Mastenbroek does not accept any liability for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk for the goods.

Delivery Charge

UK orders – £5.00: 2-3 day delivery estimate.

There will be no delivery charge for orders of £250 or more.

We are pleased to be able to offer international delivery on orders over £90, however please note that the shipping costs will vary depending on delivery location.

Please check your location at the checkout for your delivery costs. Estimated delivery time is 3–7 days depending on your location.