Terms & Conditions

Thank you for visiting the Ruth Mastenbroek website.

Ruth Mastenbroek provides the content and products available on this website to you subject to the following terms and conditions. By using the Ruth Mastenbroek website, you acknowledge that you have read, you understand and agree, without limitation, to be bound by these terms and conditions.
Acceptance of these terms and conditions does not affect your statutory rights.

Accuracy of Information
We endeavour to be as accurate as possible when describing products on this website; subject to applicable law however, we do not warrant that product descriptions, colours or other content on this website are accurate or error-free.

If for any reason you wish to cancel your order prior to dispatch, you may do so up until 5pm the day before delivery. This can be done by email to info@ruthmastenbroek.com.

If you are not happy with our products, service or any other aspects of our company please do not hesitate to contact us by email at info@ruthmastenbroek.com. We will endeavour to respond to all complaints within 5 working days.

This website and all the images contained within it are protected by copyright and must not be duplicated in any way without written authorisation from Ruth Mastenbroek or her official representatives.

Please note that we are only able to process orders for UK cardholders and addresses. For overseas orders, please email us at info@ruthmastenbroek.com.

Orders will normally be dispatched by Royal Mail. Please expect 1-5 days for delivery. During busy periods, delays may occur, but we will do our utmost to despatch promptly. Please make sure to enter the correct delivery address at the time of ordering. Additional charges will be incurred in the event of redelivery to the correct address.

Ruth Mastenbroek does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

For returns, please send to Scott Anderson at BDM Logistics & Management, Armada Point, 16 Armada Way, Beckton, London E6 7AB.

Delivery Charge
£4.95 by Royal Mail Recorded Signed For delivery

Governing law
By purchasing items from this website you are signifying your acceptance of the Terms and Conditions contained herein. These Terms and Conditions are governed by the laws of England and any disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

Limitations/ Exclusion of Liability
The user must bear the inherent risk associated with the use of the worldwide web. We will not be responsible for: any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website; incompatibility of the website with any of your equipment, software or telecommunications links.

We will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website.

All prices indicated for products available via the Ruth Mastenbroek website are including VAT and exclude any delivery charges.

We use Sage pay to process safely and encrypt your card payment details, using the most sophisticated online trading system available. Most major credit / debit cards are accepted. You confirm that the credit or debit card that is being used is yours. All credit/debit payments are subject to validation checks and authorisation by the card issuer.

Upon receipt of your order, your account will be debited for the full amount. "Ruth Mastenbroek Fragrances" will appear on your credit card statement.

We are committed to protecting your privacy and do not share customers’ personal details with third parties. Information is collected lawfully and in accordance with the Data Protection Act 1998. We do not exchange, rent, or sell your personal information to any third party.

The personal information collected is that given at the time of order and will be used simply to process your order. Personal and financial information is protected by Sage pay secure servers. By using our website you agree that we may exchange information, including personal information, with other companies and organizations for security purposes (e.g. the prevention of credit card fraud).

This site makes use of cookies (information stored on your computer) in order to maintain your shopping basket during the purchasing process. Disabling the use of cookies in your browser may prevent you from successfully completing a purchase.

Refunds and Returns
We hope that you will be happy with your purchase. If for any reason you are not satisfied with your purchase however, please inform us within 3 days return the item to us within 7 days from the date of receiving your order and we will provide a refund or exchange. Articles should be returned unused, with all tags and labels intact and in the same good condition that they were delivered. Returns cannot be accepted if the packaging has been opened. Returns should be sent to Scott Anderson at BDM Logistics & Management, Armada Point, 16 Armada Way, Beckton, London E6 7AB.

Claims for damages, shortages or packing errors will not be accepted unless they are reported within 3 working days of receipt of goods.

Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will need to be paid for by credit card before the item will be dispatched.